1. Who We Are

Rose Brown Interiors
Unit 3, Balksbury Ind Est, Upper Clatford, Andover, SP11 7LW
Email: megan@rosebrowninteriors.co.uk
Website: www.rosebrowninteriors.co.uk

We are the “data controller” of your personal information.

2. Personal Information We Collect

Information you provide directly

• Name
• Email address
• Billing and shipping address
• Payment information (processed securely by our payment provider; we do not store card details)
• Order details
• Any information you provide when contacting us

Information collected automatically

When you visit our website, we automatically collect certain information using cookies and similar technologies, including:

• IP address
• Device type and browser
• Pages viewed and actions taken
• Referring website

Information from third parties

We may receive information from:

• Payment processors (e.g., Shopify Payments, PayPal)
• Advertising and analytics partners
• Social media platforms if you interact with our content

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your order or customer service enquiries
• Improve our website and services
• Personalise your experience
• Send marketing emails (only with your consent)
• Prevent fraud and maintain website security
• Comply with legal obligations

4. Legal Bases for Processing

Under UK GDPR, we rely on the following legal bases:

• Contract – to process your order and provide customer support
• Consent – for marketing emails and non‑essential cookies
• Legitimate interests – to improve our website, prevent fraud, and understand customer behaviour
• Legal obligation – for tax, accounting, and regulatory requirements

5. Sharing Your Information

We may share your information with trusted third parties who help us operate our business, including:

• Shopify (our ecommerce platform)
• Payment processors
• Delivery and courier services
• Email marketing platforms
• Analytics and advertising partners (only with consent for cookies)

We do not sell your personal information.

6. Cookies & Tracking Technologies

We use cookies to:

• Enable essential website functions
• Understand how visitors use our site
• Improve performance
• Show relevant advertising (only with your consent)

You can manage your cookie preferences at any time through our cookie banner or browser settings.

If your browser sends a recognised opt‑out signal such as Global Privacy Control (GPC), we will treat this as a request to opt out of advertising and analytics cookies where legally required.

7. Marketing Communications

If you opt in, we may send you emails about new products, updates, or promotions.
You can unsubscribe at any time by clicking the link in our emails.

8. Your Rights (UK GDPR)

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Object to certain processing (including direct marketing)
• Withdraw consent at any time
• Request data portability
• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, contact us at megan@rosebrowninteriors.co.uk

9. Data Retention

We keep your personal information only as long as necessary for:

• Fulfilling your orders
• Legal and accounting requirements
• Resolving disputes

After this, your data is securely deleted or anonymised.

10. International Transfers

Our website is hosted by Shopify, which may transfer data outside the UK.
Shopify uses approved safeguards such as Standard Contractual Clauses to protect your information.

11. Security

We take appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Rose Brown Interiors
Email: megan@rosebrowninteriors.co.uk
Address: Unit 3, Balksbury Ind Est, Upper Clatford, Andover, SP11 7LW